Terms and Conditions

PLEASE READ THESE TERMS OF USE ("Agreement") CAREFULLY BEFORE ACCESSING OR USING THE SKETRICGEN PLATFORM ("Service"). BY CLICKING "ACCEPT" OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW, YOU MUST NOT USE THE SERVICE.

1. Introduction and Acceptance

1.1. SketricGen is a cloud-based AI agent platform that enables users to create, deploy, and manage AI agents – including chatbots, voice agents, and interactive avatars – for customer support, sales, and engagement. SketricGen v2 extends these capabilities by supporting multi-agent workflows and advanced integrations to enhance user engagement across various channels.

1.2. This Agreement constitutes a binding legal contract between you (the “User,” “Customer,” or “you”) and SketricGen (“we,” “us,” or “our”). By using the Service, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Agreement.

2. Eligibility

2.1. You must be at least eighteen (18) years old and have the legal authority to enter into this Agreement on behalf of yourself or your organization.

2.2. If you are not authorized to bind an entity to this Agreement, you must not use the Service.

3. Description of the Service

3.1. SketricGen provides a platform for designing, deploying, and managing AI agents through a user-friendly creation interface. Users can build single or multi-agent workflows using a multi-step creation wizard and integrate various data sources (including uploaded files, website URLs, manual text input, and third-party documents). The platform offers real-time interaction interfaces (the “Playground”) for testing and engaging with AI agents in conversation or other interactive formats.

3.2. The Service includes, without limitation, a range of features and integration capabilities. These include user authentication and account management tools, AI agent creation and editing tools, an analytics dashboard for monitoring agent performance, and a token/credit-based usage system for consumption of AI resources. SketricGen v2 also provides advanced functionality such as support for vector databases (vector stores) to enable knowledge retrieval, tools for ingestion of user-provided knowledge bases, integration with OpenAI’s Agents API and SDK for enhanced AI capabilities, and connectivity to third-party applications via the Pipedream platform (enabling workflows with over 2,000 external apps and services).

4. Account Registration and Security

4.1. To access certain features of the Service, you must register for an account (“Account”) and provide accurate, current, and complete information during the registration process. You agree to update your information as needed to keep it accurate and current.

4.2. You are solely responsible for maintaining the confidentiality and security of your Account credentials (such as usernames, passwords, and API keys). You agree to notify us immediately if you suspect any unauthorized access to or use of your Account. SketricGen is not liable for any loss or damage arising from your failure to safeguard your Account information.

4.3. We reserve the right to suspend or terminate your Account if we determine that you have violated this Agreement or if your use of the Service poses a risk to the security, integrity, or reputation of the Service or its users.

5. Use of the Service and Restrictions

5.1. License Grant: Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable right to access and use the Service solely for your internal business purposes. All rights not expressly granted to you are reserved by SketricGen and its licensors.

5.2. Prohibited Activities: You agree not to:

(a) modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service;

(b) resell, lease, sublicense, distribute, or otherwise transfer the Service to any third party without our express written consent;

(c) interfere with or disrupt the operation or security of the Service, including attempting to gain unauthorized access to the Service or related systems;

(d) use the Service in any manner that violates any applicable law or regulation or infringes upon the rights of any third party.

5.3. You are solely responsible for ensuring that your use of the Service complies with all laws, rules, and regulations applicable to you and your business.

5.4. SketricGen reserves the right to implement rate limiting or other technical measures to restrict the volume of requests or usage per user, in order to ensure system stability and integrity. You agree to abide by any such usage limits, and understand that your access may be temporarily suspended if such limits are exceeded or if abusive usage is detected.

6. Data, Privacy, and Security

6.1. Privacy Policy: Your use of the Service is subject to our Privacy Policy (which is incorporated into this Agreement by reference), which explains how we collect, use, store, and protect personal data and usage data in the Service. By continuing to use the Service, you acknowledge and consent to the data practices described in the Privacy Policy, including the handling of data such as user profiles, agent configurations, conversation logs, and credit balances.

6.2. SketricGen collects and stores data necessary for the efficient functioning of the Service, including:

(a) user registration information (e.g., name, email address, API keys, and subscription details);

(b) data related to AI agent creation and management (e.g., agent instructions, data sources, conversation history, and knowledge base content you provide);

(c) payment, billing, and credit/token usage details.

6.3. You acknowledge that while we employ reasonable administrative, technical, and physical security measures to protect your data, no security system is completely impenetrable. We do not guarantee absolute security of your information. You agree to use the Service at your own risk, and you will not hold SketricGen liable for any unauthorized access to or loss of data, except to the extent required by applicable law.

7. Payment, Subscription, and Credit System

7.1. Fees and Subscription: Access to certain features or continued use of the Service may require payment of fees, as specified during your registration or in your subscription plan. You agree to pay any applicable subscription fees or usage charges in accordance with the terms presented to you at the time of sign-up or upgrade.

7.2. Credit-Based Usage: SketricGen operates on a credit-based (or token-based) usage model. Credits may be purchased and are deducted based on the interactions and functionalities you utilize within the Service (for example, AI agent queries, messages, or other operations). The rates at which credits are consumed, as well as pricing for credit packages or subscriptions, will be communicated through the Service’s interface or website.

7.3. No Refunds: All fees, purchases of credits, and subscription charges are non-refundable except as expressly stated otherwise in this Agreement or required by law. Subscription fees, credit allocations, and any additional charges will be clearly disclosed to you. Once a purchase is made (including recurring subscription billings), it is final and cannot be cancelled or refunded by SketricGen, unless we explicitly offer a refund or credit in a specific situation.

7.4. Payment Processing: Payments are processed through third-party payment processors (for example, Stripe). By providing a payment method, you authorize us and our payment processors to charge the applicable fees to that method. Your use of payment processing services is subject to the terms and conditions of the respective third-party processor. SketricGen is not responsible for errors or security breaches on the part of third-party payment processors, but we will use commercially reasonable efforts to assist in rectifying payment issues that arise.

7.5. Auto-Renewals and Auto-Recharge: If you enable an automatic subscription renewal or an auto-recharge of credits in your Account settings, you authorize SketricGen to automatically charge your selected payment method and add credits or extend your subscription as per the settings you configure. For example, if you enroll in an auto-recharge program, when your credit balance falls below a specified threshold, the Service may automatically purchase and add a preset number of credits to your Account. You can adjust or cancel auto-renewal and auto-recharge settings at any time through your Account profile. All charges incurred under an automatic renewal or recharge feature are subject to the same payment terms and are non-refundable as described above.

8. Intellectual Property Rights

8.1. SketricGen Platform IP. Sketric Solutions LLC retains all rights, title, and interest in and to the Service and all associated intellectual property. This includes the software, technology, algorithms, designs, user interface, trademarks, logos, and all content provided by SketricGen (such as templates, graphics, documentation, and marketing materials). Except for the limited usage rights expressly granted to you in this Agreement, no license or rights to SketricGen’s intellectual property are granted or implied. You shall not remove or alter any copyright, trademark, or proprietary notices on the platform or any materials provided by us.

8.2. License to Use the Service. You are granted a limited, non-exclusive, non-transferable license to access and use the Service in accordance with this Agreement. This license is provided solely for your internal use and does not grant you any ownership of the Service or related intellectual property. You may not use the underlying software, source code, models, or any proprietary methodologies of SketricGen except as explicitly allowed by the Service’s functionality. All rights not expressly granted to you are reserved by SketricGen.

8.3. AI-Generated Content. For all content generated by the AI agents through your use of the Service (the “AI-Generated Content”), you retain full ownership of that content. SketricGen does not claim any intellectual property rights in the AI-Generated Content that results from your inputs and configurations. Notwithstanding the foregoing, SketricGen retains all rights in and to the underlying algorithms, models, and proprietary methodologies used to produce such content. By using the Service, you are granted an unrestricted, perpetual, worldwide license to use, reproduce, modify, display, distribute, and otherwise exploit the AI-Generated Content for any lawful purposes, including commercial use (such as customer interactions, sales, consultations, or other business activities). This license to you is granted without any additional fees or royalties, provided that such use is in compliance with this Agreement. Please note that this clause does not grant SketricGen any rights to your AI-Generated Content beyond what is necessary to provide the Service (as described in Section 9).

8.4. Protection of Provided Content. All content provided by SketricGen or its partners through the Service (including but not limited to system templates, pre-designed agent dialogues, sample data, and documentation) is protected by applicable intellectual property and copyright laws. You may not copy, distribute, modify, or create derivative works from such SketricGen-provided content unless you obtain our express prior written permission or unless such actions are expressly allowed by an open-source license or similar license that we have expressly attached to specific content.

9. User Submissions

9.1. Definition of User Submissions: “User Submissions” refers to any data, content, instructions, materials, or information that you upload, input, or transmit to the Service. This includes (but is not limited to) text, images, documents, URLs, databases, prompts given to AI agents, feedback, and any other materials you provide while using SketricGen.

9.2. Your Rights and Warranties: You represent and warrant that you have all necessary rights, licenses, and permissions to provide the User Submissions to SketricGen and to use them within the Service. This means any content you upload or integrate (for example, files, data sets, or third-party information) is owned by you, or you have obtained appropriate authorization from the rightful owner to use it and to grant the license below. You also warrant that your User Submissions, and SketricGen’s use of them as permitted by this Agreement, do not and will not infringe upon or misappropriate the intellectual property rights, privacy rights, or other rights of any third party, and that such submissions are not in violation of any applicable law or regulation.

9.3. License to SketricGen: By submitting or transmitting any content through the Service, you grant SketricGen a worldwide, non-exclusive, royalty-free, irrevocable license to use, host, store, reproduce, process, and display your User Submissions solely for the purpose of operating, maintaining, and improving the Service and as otherwise necessary to fulfill our obligations under this Agreement. We will not use your User Submissions for any other purposes outside of providing the Service to you, and we will not disclose your User Submissions to third parties except as permitted by this Agreement (including our Privacy Policy) or as required by law.

9.4. Monitoring and Removal: You acknowledge that SketricGen does not actively monitor all User Submissions. However, we reserve the right (but do not assume the obligation) to review, screen, or monitor any User Submissions at any time to ensure compliance with this Agreement or applicable laws. We may remove, edit, or disable access to any User Submission that we deem to violate this Agreement or any law, or which is otherwise objectionable, without prior notice to you. SketricGen will not be liable for any such removal or editing of content and is not obligated to return any removed User Submissions to you.

10. Third-Party Integrations and Disclaimers

10.1. Use of Third-Party Services: The Service may incorporate or allow integrations with third-party applications, platforms, and APIs. This includes, but is not limited to, services like OpenAI (which provides AI model processing and functionalities used by SketricGen), Pipedream (which enables workflow integrations and connections to thousands of external applications), messaging or social platforms (e.g. Slack, WhatsApp, email providers, etc., if integrated through Pipedream or other means), and payment processors such as Stripe (for handling subscription and credit payments). These integrations are provided to extend the functionality of SketricGen but are subject to the third parties’ own terms and policies.

10.2. Third-Party Terms Apply: Your use of any third-party services or integrations accessed through SketricGen is subject to the separate terms and conditions of those third-party providers. SketricGen is not responsible or liable for the actions, content, or services of any third party. We do not endorse or assume any responsibility for any third-party offerings. It is your responsibility to review the terms of service and privacy policies of any third-party service that you choose to integrate with the SketricGen platform. SketricGen disclaims all liability arising from your use of or reliance on any third-party services.

10.3. Pipedream Integrations – User Responsibility: If you choose to connect SketricGen with external applications via the Pipedream integration (or a similar integration service), you are solely responsible for managing and safeguarding the credentials, API keys, OAuth tokens, and permissions that you grant to Pipedream and to the third-party applications. Any data you choose to transfer to or through Pipedream, and any actions triggered on external apps by your AI agents or workflows (for example, sending an email, creating a CRM entry, or posting a message to a chat platform), are initiated under your direction and at your request. You acknowledge that SketricGen does not have control over and is not responsible for the activities performed by third-party applications using the credentials and instructions you provide. SketricGen disclaims any liability for any consequences, losses, or damages arising from actions taken by your connected third-party applications (including those initiated by your AI agents through the Service). You should carefully monitor and configure your AI agents’ permissions and behavior when using integration features to avoid any unintended actions or misuse of your third-party accounts.

10.4. OpenAI and AI Providers: SketricGen utilizes OpenAI’s APIs and possibly other AI service providers to power certain AI functions of the Service. By using SketricGen, you agree that your prompts, inputs, and relevant data may be sent to such third-party AI service providers (e.g., transmitted to OpenAI’s systems) for processing to generate responses or perform tasks you request. While SketricGen has an agreement with OpenAI to provide these services, OpenAI’s API usage policies and privacy terms govern how they handle any data transmitted to their service. SketricGen does not make any warranties or representations regarding the use of your data by OpenAI beyond what is stated in our Privacy Policy. You acknowledge that OpenAI (and any similar AI provider integrated into the Service) disclaims liability for content generated by AI and that the outputs you receive are subject to the usage policies of the AI provider. We encourage you to review OpenAI’s policies if you have concerns about how your data is used in their system.

10.5. Privacy Policies of Integrated Services: For your convenience and protection, we strongly recommend that you review the privacy and security policies of any third-party services that you use in connection with SketricGen. In particular, you can review Pipedream’s data practices by reading the Pipedream Privacy Statement (available at pipedream.com/privacy), and you can review how OpenAI handles data by reading the OpenAI Privacy Policy (available at openai.com/policies/privacy-policy). These documents will help you understand how those third-party platforms collect, use, and protect your information. SketricGen is not responsible for the privacy, security, or data handling practices of third-party services, and your use of those services is at your own risk.

11. Warranty Disclaimer

11.1. “As-Is” Service: The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, SketricGen disclaims all warranties of any kind, whether express, implied, or statutory, regarding the Service and any results or outputs generated through the Service. This disclaimer includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as any warranties that may arise from course of dealing or usage of trade.

11.2. No Guarantee of Results or Error-Free Operation: SketricGen does not warrant that the Service will meet your requirements or expectations, that the Service will be uninterrupted, timely, secure, or error-free, or that any defects in the Service will be corrected. We do not guarantee the accuracy or reliability of any AI-generated content or other results obtained through the Service. You understand that use of the Service is at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the use of the Service or from downloading any material provided via the Service.

11.3. No Other Warranties: No advice or information, whether oral or written, obtained by you from SketricGen or through the Service shall create any warranty not expressly stated in this Agreement.

12. Limitation of Liability

12.1. No Indirect Damages: Under no circumstances shall SketricGen, its parent company, affiliates, officers, directors, employees, agents, partners, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your access to or use of (or inability to access or use) the Service, or from any errors or omissions in the Service’s operation. This limitation of liability applies to all causes of action, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if SketricGen has been advised of the possibility of such damages. Such excluded damages include, but are not limited to, damages for lost profits or revenues, loss of data, loss of goodwill, business interruption, procurement of substitute services, or other intangible losses.

12.2. Cap on Liability: To the fullest extent permitted by applicable law, SketricGen’s total cumulative liability to you for any and all claims arising from or related to the Service or this Agreement (including any cause of action sounding in contract, tort, or strict liability) shall not exceed the total amount of fees you have actually paid to SketricGen for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid any amounts to SketricGen in the 12 months prior to the claim, SketricGen’s sole liability will be limited to fifty U.S. dollars (USD $50.00).

12.3. Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above disclaimers and limitations may not apply to you. In such jurisdictions, SketricGen’s liability will be limited to the greatest extent permitted by law.

13. Indemnification

13.1. You agree to indemnify, defend, and hold harmless SketricGen, its parent company (Sketric Solutions LLC), affiliates, licensors, and each of their respective officers, directors, employees, contractors, and agents (collectively, “Indemnified Parties”) from and against any and all claims, demands, lawsuits, proceedings, investigations, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) that arise out of or are related to:

(a) Your Use of the Service: any use or misuse of the Service by you or your agents, including any content you create, submit, or generate through the Service;

(b) Your Violation of Terms: your violation of any provision of this Agreement or any policy incorporated by reference (such as the Privacy Policy); or

(c) Infringement by Your Submissions: any allegation that your User Submissions or your use of the Service infringes upon, misappropriates, or otherwise violates the intellectual property rights, privacy rights, or other rights of any third party.

13.2. Procedure: SketricGen reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with SketricGen’s defense of such claims. You shall not settle any such claim nor consent to any judgment or admission of fault or liability without the prior written approval of SketricGen. SketricGen will use reasonable efforts to notify you of any such claim, action, or proceeding as soon as it becomes aware of it.

14. Modifications to the Service and Terms

14.1. Service Changes: SketricGen reserves the right to modify, update, suspend, or discontinue the Service (or any part of the Service) at any time, temporarily or permanently, with or without notice. This may include adding or removing functionalities, integrating new third-party services, or updating the user interface. You agree that SketricGen shall not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service. If you are on a paid plan and a discontinuation materially affects your use of the Service, we may, in our discretion, offer a pro-rated refund for any unused portion of fees paid.

14.2. Changes to Terms: We may update or revise this Agreement from time to time. If we make material changes to the terms, we will provide you with notice of such changes, such as by sending an email to the address associated with your Account or by displaying a prominent notice within the Service (for example, via a dashboard notification). Your continued use of the Service after the effective date of the updated Agreement constitutes your acceptance of the revised terms. If you do not agree to the new or modified terms, you must stop using the Service. It is your responsibility to review this Agreement periodically for changes.

15. Governing Law and Dispute Resolution

15.1. Governing Law: This Agreement and any dispute arising out of or in connection with it or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Notwithstanding the foregoing, if you reside outside the United States, you may have the benefit of certain consumer protection rights or other mandatory provisions under the laws of your country of residence, to the extent those are deemed applicable notwithstanding the choice of Delaware law.

15.2. Jurisdiction: Subject to the arbitration provisions below, the parties agree that any litigation arising out of or relating to this Agreement or the Service shall be brought exclusively in the state or federal courts located in Newark, Delaware, USA. Both you and SketricGen consent to the personal jurisdiction of those courts. You and SketricGen waive any objections to venue in those courts, including any defense of forum non conveniens, provided that nothing in this section shall prevent either party from seeking injunctive relief in a competent court of jurisdiction to address intellectual property infringement or other urgent legal matters.

15.3. Arbitration and Dispute Resolution: The parties agree to first attempt to resolve all disputes arising under or in connection with this Agreement through good-faith negotiation. If a dispute cannot be resolved through negotiation, and unless prohibited by applicable law, either party may elect to have the dispute (excluding claims for injunctive or equitable relief) finally and exclusively resolved by binding arbitration. If arbitration is elected, it shall be conducted in English and administered by a recognized arbitration association (such as the American Arbitration Association) under that association’s rules applicable to the dispute (including any consumer-related procedures, if applicable). The arbitration shall take place in Delaware, unless you and SketricGen agree to a different location or a remote/online proceeding. Arbitrator’s Authority: The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could, including monetary damages, and to determine the arbitrability of any dispute. The arbitrator’s award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction. No Class Actions: To the extent permitted by law, disputes shall be resolved on an individual basis. Neither you nor SketricGen shall be entitled to join or consolidate claims by or against other users, or arbitrate any claim as a class representative or class member, or in a private attorney-general capacity.

15.4. Exception – Injunctive Relief: Notwithstanding the above, either party may seek interim or preliminary relief (such as a temporary restraining order or injunction) in a court of competent jurisdiction to protect its rights or property while the arbitration is pending, and Section 15.2 will apply to such actions.

16. Termination

16.1. Term: This Agreement is effective from the date you first accept it (by using the Service or otherwise indicating your assent) and will remain in effect until terminated as provided herein.

16.2. Termination by You: You may terminate this Agreement at any time by ceasing all use of the Service and, if applicable, by closing your Account. If you have a paid subscription, you should cancel the subscription from your Account settings to avoid further charges. No pro-rated refunds will be provided for early termination unless explicitly stated in the Service terms or required by law.

16.3. Termination by SketricGen: SketricGen may suspend or terminate your access to the Service (or terminate this Agreement as it relates to you) at any time, with or without prior notice, for any of the following reasons: (a) if you violate any provision of this Agreement or act in a manner that clearly shows you do not intend to or are unable to comply with this Agreement; (b) if SketricGen is required to do so by law (for example, due to a legal prohibition on providing services to you or in your region); (c) if SketricGen ceases offering the Services generally. In the event of termination or suspension due to your breach, SketricGen shall have no liability to you, and may also pursue any other remedies available at law or equity.

16.4. Effect of Termination: Upon any termination of this Agreement or your Account, your right to access and use the Service will immediately cease. You will promptly lose access to your AI agents, configurations, stored data, and any other content in the Service. SketricGen may, after a reasonable grace period, permanently delete all of your Account data and content from our systems, except to the extent we are obligated or permitted to retain such data under applicable laws or regulations (for example, for legal compliance, dispute resolution, or enforcement of our rights). We recommend that you export or save any data you wish to retain before terminating your Account. SketricGen shall not be liable for any compensation, reimbursement, or damages in connection with the deletion of your data or the termination of access to the Service, unless otherwise required by law.

16.5. Survival: Any provisions of this Agreement which by their nature should survive termination (including but not limited to provisions regarding intellectual property, warranty disclaimers, limitation of liability, indemnification, and governing law) shall survive the termination of this Agreement.

17. Miscellaneous

17.1. Export Compliance: You agree to comply with all applicable export and import control laws and regulations in your use of the Service. Without limitation, you shall not use, export, or re-export the Service or any related software or content in violation of any United States export law or regulation, or in violation of any other applicable laws. You also agree not to provide access to the Service to any individuals or entities on any U.S. government denied-party list. You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region that is subject to a U.S. government embargo (e.g., the Crimea, Donetsk, and Luhansk regions of Ukraine, Cuba, Iran, North Korea, or Syria), and that you are not on any U.S. government list of prohibited or restricted parties.

17.2. Force Majeure: SketricGen shall not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure results from causes outside our reasonable control, including but not limited to acts of God, natural disasters, strikes or labor disputes, war, terrorism, civil disturbances, government actions, interruptions of Internet or telecommunications, or power outages. In such an event, SketricGen will be excused from such performance to the extent of the relevant force majeure event, provided that we use reasonable efforts to resume performance as soon as practicable.

17.3. Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, then that provision shall be eliminated or limited to the minimum extent such that the remainder of the Agreement will continue in full force and effect. In other words, the invalidity of one part of this Agreement will not affect the validity and enforceability of the remaining provisions.

17.4. Assignment: You may not assign, delegate, or transfer this Agreement or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempt by you to transfer or assign this Agreement without consent will be null and void. SketricGen may freely assign or transfer this Agreement, in whole or in part, without restriction and without notice to you. This Agreement shall inure to the benefit of and be binding upon each party’s successors and permitted assigns.

17.5. Entire Agreement and Waiver: This Agreement (including any documents incorporated by reference, such as the Privacy Policy) constitutes the entire agreement between you and SketricGen regarding the Service and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. Any waiver of any provision of this Agreement will be effective only if in writing and signed by the waiving party. No failure or delay by either party in exercising any right or enforcing any provision under this Agreement shall constitute a waiver of that right or provision.

18. Contact Information

If you have any questions, concerns, or require assistance regarding this Agreement or the Service, please contact us. For support or legal inquiries, you may reach out to SketricGen at:

Email: contact@sketricsolutions.com

We will endeavor to respond to inquiries within a reasonable time. All notices relating to this Agreement should be sent to us via email, unless an alternate method is specified by SketricGen.