1. Introduction and Scope
This Privacy Policy describes how SketricGen ("we," "our," or "us") collects, uses, protects, and discloses your Personal Data when you interact with our website, platform, and services (collectively, the "Services"). Our application allows users to create AI agents for various uses, integrates with third-party platforms, and processes both user and user-customer data.
2. Information We Collect
We collect various types of Personal Data, including but not limited to:
- Profile Information: Name, email address, company name, device and browser information, and other identifiers provided during registration and account setup.
- Billing Information: Payment details (processed securely via Stripe), transaction history, subscription plans, token balances, and spending history.
- AI Model Data: Conversation histories, uploaded files (PDF, documents, audio, video, images), manually provided texts, website URLs for content scraping, Q&A datasets, Notion documents, and instructions for AI agent behaviors.
- User Interaction Data: Usage data, such as system logs, IP addresses, timestamps, pages visited, interactions with AI agents, and analytics data.
3. How We Use Your Information
We process Personal Data to:
- Provide, maintain, and enhance our Services.
- Create and manage user accounts and profiles.
- Enable creation, testing, deployment, and management of AI agents.
- Process transactions securely and manage subscriptions and payments.
- Respond to support inquiries, demo requests, and feedback.
- Perform analytics to improve user experiences and AI agent performance.
- Ensure security, prevent fraud, comply with legal obligations, and protect our rights.
- Send marketing communications, subject to user consent.
4. Data Sharing and Third-Party Services
We may share Personal Data with third parties in limited scenarios, such as:
- Service Providers: AWS for cloud storage, Stripe for payment processing, OpenAI for AI functionalities, analytics providers (Google Analytics).
- Legal and Regulatory: To comply with laws, respond to legal processes, protect our rights, or in emergencies.
- Business Transfers: In connection with mergers, acquisitions, sales of assets, or restructuring.
We do not sell your Personal Data to third parties.
5. User Rights and Control
You have rights regarding your Personal Data, including:
- Accessing your Personal Data.
- Correcting inaccuracies in your Personal Data.
- Requesting deletion of your Personal Data.
- Restricting or objecting to data processing.
- Receiving your data in a portable format.
- Withdrawing consent for marketing or other processing activities.
6. Data Retention Policy
Personal Data will be retained for as long as your account is active or as necessary to provide our Services. Data associated with inactive accounts (no login for 180 days) will be deleted within 14 days after notification. Applicative Data (e.g., uploaded data, AI model interactions) may be deleted upon user request or automatically after service completion or contract expiration.
7. Security Measures and International Data Processing
We implement comprehensive security practices including:
- Data encryption
- Secure storage on AWS-based infrastructure
- Role-based access controls ensuring data access is limited to authorized personnel
International Data Processing and Security: While our data storage and processing occur on secure U.S.-based (or compliant international) servers, we may also integrate with third parties located internationally. We ensure that all such transfers comply with applicable legal and regulatory requirements.
8. Cookies and Tracking
We use cookies and similar tracking technologies to understand and improve user experience, analyze usage trends, and provide personalized content. Users can manage cookie preferences directly through their browser settings.
9. Third-Party Integrations
Our Services incorporate integrations with various third-party platforms, including Slack, Zapier, Shopify, and more. All interactions with these third-party services are subject to their respective privacy policies.
Our Services include integration with the WhatsApp Business Platform, enabling communication via WhatsApp. To provide this functionality, certain user data (such as phone numbers and message-related information) may be transmitted to and processed by Meta in accordance with Meta's privacy policies and terms. We only transmit the minimum data required for functionality and do not use these data for any other purposes, including AI training.
10. Children's Privacy
Our Services are not directed at individuals under 18, and we do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to promptly delete it.
11. Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or regulatory requirements. Users will be informed of significant updates via email or platform notifications.
12. Contact Information
For any privacy concerns or to exercise your rights regarding your Personal Data, please contact our Privacy Team at:
SketricGen Privacy Team
contact@sketricsolutions.com